Privacy Policy

Effective Date: May 20, 2025

1. Introduction

ReHousing (Canada) (“ReHousing”, “we”, “us”, or “our”) provides digital tools that help property owners assess, design, and budget gentledensity housing projects. Protecting the privacy of our users (“you” or “your”) is fundamental to our mission of enabling responsible, communityminded development.

This Privacy Policy explains what personal information we collect, how and why we use it, where and for how long we store it, with whom we share it, and the choices and rights available to you.

This Policy is drafted to meet the requirements of Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other regional laws.

If a local law requires stricter protection than this Policy provides, we will comply with that law.

2. Scope

This Policy applies to all websites, mobile or web applications, APIs, and other online services that link to or reference it (collectively, the “Services”). It does not cover information collected by thirdparty sites we link to or that integrate with our Services.

3. Definitions

4. Information We Collect

1. 1. Information You Provide Directly
      • Name, email address, phone number, mailing address.
      • Property address(es) you wish to assess.
      • Responses in webforms (project goals, budget ranges, zoning concerns).
      • Support requests or survey feedback.
   2. Information Collected Automatically
      • Essential session cookies and server logs capturing: IP address, browser type, operating system, referring URL, pages visited, and timestamps.
      • Authentication tokens (for registered users).
      • No nonessential, advertising, or analytics cookies are used.
   3. Information from Third Parties
      • Publicly available property or zoning data retrieved to generate assessment reports.
      • Payment processors may share limited transaction metadata (e.g., last four digits of card, transaction ID) if you purchase premium services.
   4. Social Login and Third-Party Authentication

      We offer optional sign-in using Facebook Login and Google Login. If you choose to authenticate through one of these providers, we receive limited profile information necessary to create and manage your account.

      4.1Information Collected Through Facebook Login
      If you sign in using Facebook, we receive the following information from your Facebook profile, as permitted by Facebook’s Platform Policies:

      • • 1. • Your name
             • Your email address
             • Your profile photo (if available)

      We do not request or access any other Facebook permissions.
      You may revoke ReHousing.ca’s access to your Facebook information at any time by visiting:
      Facebook → Settings → Apps and Websites

      4.2 Information Collected Through Google Login

      If you sign in using Google, we receive the following information from your Google account:

      • • 1. • Your name
             • Your email address
             • Your profile photo (if available)

      We do not access any additional Google account data such as contacts, files, calendars, or other sensitive information.

      4.3 How We Use Social Login Information

      Information received through Facebook or Google Login is used solely to:

      • • 1. • Authenticate your identity
             • Create and manage your account
             • Provide access to the Property Analysis Tool
             • Improve security and user experience

      We do not post to any social platform on your behalf, and we do not share your login data with third parties except as described in this Privacy Policy.

      4.4 Google Analytics

      We use Google Analytics to understand how users interact with the Tool and improve functionality.
      Google Analytics collects information such as:

      • • 1. • IP address
             • Browser and device information
             • Pages visited
             • Usage patterns

      Google Analytics may use cookies or similar technologies to collect this data.

      
      

      Revoking Access:

      If you revoke access, you may request deletion of your account data by contacting us at:
      privacy@rehousing.ca

5. Purposes & Legal Bases for Processing

We do not use your PI for interestbased advertising or sell it to third parties. 

6. How We Share Information

We disclose PI only: 

1. 1. 1. Service Providers. Cloud hosting, authentication, and secure payment vendors who process PI on our behalf under binding agreements. 
      2. Legal & Compliance. Where required by law, court order, or to protect the rights, property, or safety of ReHousing, our users, or the public. 
      3. Business Transfers. In connection with a merger, acquisition, or sale of assets, provided the successor continues to protect PI consistent with this Policy. 

We never share PI with advertisers, data brokers, or socialmedia platforms. 

7. Storage & Security

1. 1. • PI is encrypted in transit (TLS 1.2+) and at rest in our Canadian cloud data centres. 
      • Rolebased access controls, multifactor authentication, and leastprivilege principles restrict access to Authorized Personnel only. 
      • Security monitoring, logging, and annual penetration testing protect against unauthorized access. 
      • We maintain written incidentresponse and databreach notification procedures aligned with PIPEDA Breach of Security Safeguards Regulations. 

8. Data Retention

We delete or anonymize PI once retention periods lapse unless a longer period is required by law or to resolve disputes. 

9. Cookies

We use only firstparty essential cookies to: 

1. 1. • maintain session state and authenticate users; 
      • route traffic for loadbalancing; 
      • safeguard against crosssite request forgery (CSRF) and other attacks. 

You can disable cookies in your browser; however, the Services may not function correctly without them. 

10. Your Rights

Under PIPEDA you have the right to: 

1. 1. • Access the personal information we hold about you; 
      • Correct inaccurate or incomplete information; 
      • Withdraw consent to further use or disclosure (subject to legal or contractual restrictions); 
      • Challenge our compliance with PIPEDA through our Privacy Officer. 

Where another jurisdiction grants additional rights (e.g., deletion), we will honour those rights when legally required. 

To exercise any right, email privacy@rehousing.ca. We will respond within 30 days, subject to legal limitations. 

11. Children’s Privacy

The Services are intended for individuals 18 years and older. We do not knowingly collect PI from children. If you believe a child has provided PI, contact us immediately to delete the data. 

12. International Transfers

ReHousing primarily stores PI in Canada. If we transfer PI outside Canada—for example, to a U.S. service provider, we ensure an equivalent level of protection via contractual clauses and technical safeguards. 

13. Third-Party Links

Our assessment reports may link to municipal bylaws, architectural resources, or financialinstitution calculators. We are not responsible for the privacy practices of those thirdparty sites. 

14. Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. 

1. 1. 1. Initial Customer-Support Resolution 
         If there is a Dispute (as defined below), before you start a formal action you agree to email support@rehousing.ca with a concise written summary of any dispute, claim, or controversy arising out of or relating to (a) these Terms of Use, (b) your access to or use of the Toronto ReHousing website, APIs, or web-app, (c) any digital report, estimate, or communication generated by the Services, or (d) our marketing of the Services (each, a “Dispute”). We will work with you to attempt to resolve the Dispute informally within 30 calendar days. 
      2. Mandatory Mediation (Canadian Arbitration Association) 
         If we cannot resolve the Dispute informally, we will promptly submit it to mediation administered by the Canadian Arbitration Association (“CAA”) under its Mediation Rules. All discussions and submissions prior to the referral of the Dispute to arbitration shall be on a “without prejudice” basis. Mediator fees will be shared equally between you and us. 
      3. Binding Arbitration 
         If mediation fails, the Dispute must be resolved exclusively by confidential, binding arbitration through the CAA under its Arbitration Rules (the “Rules”): 
         • Seat & Venue. Toronto, Ontario, Canada, unless you and we agree to a fully virtual hearing. 
         • Arbitrator. A single neutral arbitrator with experience in technology and real-estate-related services, appointed per the Rules. 
         • Limited Discovery. Parties to the arbitration may exchange relevant, non-privileged documents and take a reasonable number of depositions, as authorized by the arbitrator. 
         • Governing Law. Ontario law and the federal laws of Canada applicable therein. 
         • Award. The arbitrator’s written award will contain factual findings and legal reasoning and may be entered in any court of competent jurisdiction. Except on the narrow grounds in the Arbitration Act, 1991 (ON), the award is final and non-appealable. 
      4. Scope of Claims 
         The arbitrator may grant all remedies available at law or in equity for every kind of Dispute relating to the Services, including contract, tort, statutory, and equitable claims, and disputes about the accuracy or reliance on any property assessment or cost estimate we generate. Exception: either party may seek injunctive relief in court to protect its trademarks, copyrights, patents, or trade secrets. 
      5. Waiver of Court Trial 
         BY AGREEING TO ARBITRATE, BOTH YOU AND REHOUSING (CANADA) WAIVE THE RIGHT TO HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY. 
      6. Class Action Waiver 
         All proceedings (whether arbitration or court) must be individual, not class, collective, or representative actions. The arbitrator may not consolidate claims or preside over a class. If this waiver is held unenforceable for a particular claim, that claim must proceed in court, not arbitration. 
      7. Small-Claims Option 
         Either party may choose to bring an individual claim in the Ontario Small Claims Court if the claim is within that court’s jurisdiction and seeks monetary relief only. 
      8. Fees & Costs 
         Each party pays its own legal fees and half the CAA administrative and arbitrator fees, unless the arbitrator allocates costs differently in the final award. 
      9. Confidentiality 
         Except as required to enforce an award or by law, all arbitration proceedings, filings (including all related information, communications, documents, materials and evidence), and awards are confidential. In the event that a party appeals to the court under as permitted by this Policy or if a party needs to file confidential materials with the court to protect its legal rights, the party shall seek a protective order from the arbitrator or the court, as may be appropriate. 
      10. Limitations Period 
          You may not start a proceeding under this Section 14 with respect to a Dispute  after the second anniversary of the day on which the act or omission or circumstance on which the Dispute is based took place. 
      11. Severability 
          If any part of this Section 14 is found unenforceable, the remainder remains in full force.  

15. Changes to This Policy

We may update this Policy periodically. Material changes will be communicated via an inapp banner or email at least 30 days before they take effect. The “Effective Date” above will be revised accordingly. 

16. Contact Us

Privacy Officer — ReHousing (Canada)
Email: privacy@rehousing.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or 18002821376. 

Last reviewed: July 10, 2025